Hand washing of ManufactureTaiwan, Province of China Shipping Policy All orders are shipped within 1 business day of receiving cleared payment. International Shipments We can ship to most international destinations. Note that there are restrictions on some products that cannot be shipped internationally.
We know that international shipments can be tricky, and we do everything we can on our end to help keep the process as seamless as possible. While most shipments are delivered in 10-14 days, there are occasions where they may take up to 45 days to reach you. The longer shipment times are usually due to customs delays, weather problems, and other issues that our out of our control.
Any additional taxes and or tariffs are the responsibility of the customer and may be due upon receipt of your parcel (we cannot mark packages under value or as gifts).
Shipments to the United StatesWe utilize a variety of services from DHL, UPS, FedEx, OnTrac and the USPS. Our shipping team carefully selects the carrier that is best equipped for delivering your package on time at the time of shipment. If the carrier is an important part of your decision to shop with us, please contact us before placing your order. We will do our best to accommodate your request!
Please allow the following time periods for each shipping class:
- Standard shipments to the United States take 4-5 business days to arrive
- Expedited shipments to the United States take 2-4 business days to arrive
Note that:- Under certain circumstances, we may not be able to deliver to freight forwarders, hotels, PO Boxes or armed services APO/FPO/DPO
- We do not ship on weekends or public US Holidays
- We may from time to time offer products for pre-orders or backorders. In such case we will not be able to ship to you within the delivery terms as set out above and will inform you of the expected shipping date when known and when the product ultimately ships.
- If your order is subject to review due to a suspicion of fraud, delivery may be delayed and/or cancelled.
Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund of the purchase price.We understand things don't always work out, and we're here to help! If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will only refund the original purchase price, shipping and handling are not refundable. Unless otherwise noted, return shipping costs are the responsibility of the buyer.
In order to return your product under the return policy, please check that:
- You have purchased the product directly from Jay's Home & Outdoor
- You contact Jay's Home & Outdoor and begin the return process within 30 days of delivery
- The product is returned sealed in the original retail packaging, with all materials included
You should expect to receive your refund within 2-3 business days once we receive the package, however, in many cases you will receive a refund more quickly.
Return authorization numbers are valid for only fifteen (15) days from issuance. If the product is returned without a return authorization number, and/or beyond the fifteen (15) day period, and/or without proper packaging, Jay's Home & Outdoor retains the right to refuse delivery of such return or may return the unit to you at your expense and with no refund issued.ExceptionsWe strive for perfection, and are continually innovating ways to improve your shopping experience. Sadly, real-deal human beings (as ourselves) are prone to making occasional mistakes. Exceptions may be made to this policy in cases where the item is delivered late, arrives damaged or defective, etc. Please contact us if you believe your return qualifies for an exception before requesting a return.
Payment Policy Only PayPal is AcceptedItem will be shipped within 1 business day of receiving full payment. An Unpaid Item Case will be opened if payment has not been received within 7 days of the purchase date. Please contact me if you aren't able to pay within 7 days; I am more than happy to work with you.
In accordance with the state law, if an item is subject to sales tax, it will be taxed using the applicable sales tax rate for your shipping address at the time of order. The amount of tax charged on your order will depend upon many factors including type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes.
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