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Payment We accept all payment methods.
1.Payment must be received within 7 business days of sale closing.
2.We ship to 's address only. Please make sure your address in is matched with your shipping address before you pay.
All major credit cards are accepted through secure payment processor PayPal.
3. TOTAL AMOUNT DUE includes the final sale price plus S&H (Shipping and Handling).
4. S&H will be determined based upon the ship to address.
PLEASE NOTE: S&H DOES NOT INCLUDE DUTIES, LOCATL TAXES OR ANY OTHER IMPORTATION FEES.
Delivery details
- 2) Most of items will be shipped via Hongkong Airmail or Singapore Airmail.
Note: If your order exceeds $40, we will send it with tracking number for free; If less than $40, two shipping methods are offered: Economy Int'l Shipping - Shipped without a tracking number, Standard Int'l Shipping - Shipped with a tracking number. If you need a tracking number, please choose Standard Int'l Shipping when you place the order.
3) All items will be shipped within handing time after payment received( excluding Sat, Sun & Holiday ). And you will get a notification email in your PayPal address after the package is shipped.
4) TAX: We are NOT responsible for paying any tax, and the tax depends on each country custom.
5) We also offer Expedited Shipping, such as EMS, DHL, TNT, UPS and so on, please contact us if you need.
6) Shipping time is 7-20 business days to most of countries, please view below table for exactly shipping time to your location. - Note: International shipping requires more complicated shipping procedures(such as both countries customs,transit stations etc.),it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
Customer Service
We will send it as personal gift with low value. But we wouldn't pay any tariff in your country.
We maintain high standards of excellence and strive for 100% customer satisfaction!
We will automatically leave a positive response to everyone shopped here and left us positive response.
If you have any questions please contact us before you leave us neutral or negative response, we will try our best to resolve the problem, since negative response won't help with your problem.
Return
1. No-Question-Asked Refund! If for some reason you're not satisfied with our service or product quality, please contact us within 3 days after you get the package, you can return the products to us in original package and we will refund your money after we get the package!(Shipping cost is NOT refundable and you should responsible for the return shipping) 2. No-Question-Asked Replacement! Although we test each item and they are packed professionally, few item(less than 0.1%) might be damaged during the shipping. You are welcome to contact us within 3 days after you receive your package about replacement. 3. Repair Some items might be broken caused by improper use, we are always happy to offer any helpful repair service. Of course, you can send the broken items back to us and we will help you resolve the situation and charge reasonable repair fees. Note :
1.Returned item must have all original packaging and accessories.the item shoud be the same condition,and will not affect second shopping!
2.It may take up to 5 business days to process your return after we receive your product.
Guarantee
We are committed to offering excellent customer service.
If you have any questions about your doll or require other assistance, please contact us during regular business hours to answer your questions.
Business hours (BST 2:00-11:00 from Monday to Friday).
