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📦 Shipping to U.S.:
All orders ship with DDP (Delivered Duty Paid). Customs duties are already included in the shipping cost, so your package will arrive without any additional charges upon delivery.✍️ REMARK:
Please allow a 1–3 cm difference due to manual measurement. Colors may vary slightly from the images depending on your screen. Each toy is handmade, so minor differences may occur, but every toy matches the style shown in the pictures.📌 RETURN POLICY:
We appreciate your business and want you to be completely satisfied with your purchase. Our return policy covers damaged or missing products only.📌 ORDER CANCELLATIONS:
We do not accept order cancellations, including those due to a change of mind, as we aim to process and fulfill orders promptly. Once an order is placed, the items are reserved specifically for you and are no longer available for other customers.
All sales are considered final upon payment. By placing an order, you agree to proceed with the purchase as described.📌 RETURNS:
If you receive a damaged or missing product, please contact us within 24 hours of receipt of your order. We will ask for photographic evidence of the damaged or missing item, and we will work with you to find a resolution. This may include issuing a refund or sending a replacement product. You must wait for our confirmation before returning the item.
Please note that we do not accept returns for any other reason, including but not limited to a change of mind or ordering the wrong product.📌 RETURN CONDITIONS:
To be eligible for a return, the item must be in new/original condition with all tags and original packaging intact. We reserve the right to reject any returns that do not meet these requirements. We recommend using a traceable shipping service when returning items and are not responsible for items that are damaged or lost during the return delivery. A photo of pre-packaged items will be taken before shipping as evidence to compare against customer photos.📌 SHIPPING FEES:
The customer is responsible for paying the shipping costs to return the product.📌 DISPUTE RESOLUTION:
In the event of a dispute, MSClaw25 reserves the right to make the final decision on all return cases.Thank you for shopping with MSClaw25, and please feel free to contact us if you have any questions or concerns.
Copyright © MSClaw25. All rights reserved.
