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We are committed to providing accurate descriptions and quality collectible items. However, due to the unique nature of TCG collectibles and the potential for misuse, we have established the following policy to protect both buyers and sellers:
1. No Returns for Condition-Based Disputes
• All sales are final for TCG items.
• Due to the subjective nature of card grading, we do not accept returns based on disagreements over the card’s condition, grading, or other subjective evaluations.
• We encourage buyers to carefully review the high-resolution photos and detailed descriptions provided in each listing before purchasing.
2. Exceptions for Significant Errors or Misrepresentation
• Returns will only be considered if:
• The item received is significantly not as described (e.g., wrong item sent, major listing error).
• The item is proven to be counterfeit or misrepresented.
• Buyers must provide clear evidence (e.g., photos, videos) to initiate a return under these circumstances.
3. Photo Documentation & Serial Numbers
• For high-value cards or items, unique identifiers or photographs are documented prior to shipment to ensure the integrity of returns.
• Any returned item must match the documented identifiers. Non-matching items will result in a rejected return and possible reporting to .
4. Money Back Guarantee Compliance
• While our policy aims to protect both buyers and sellers, we operate within ’s Money Back Guarantee. Buyers can file disputes for items that are demonstrably not as described.
• We are committed to working with buyers and to resolve disputes fairly.
5. Contact Us First
• If you have concerns or believe there has been an error with your order, please contact us before initiating a return. We are happy to work with you to resolve the issue promptly.
This policy ensures clarity and fairness, balancing customer service with safeguards against unwarranted claims. If you have any questions or concerns about your order, please don’t hesitate to reach out.
