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Vintage milk creamer and sugar pot on stand
Silver plated
Douwe Egberts marked "DE"
The condition is good, but used and has wear. See pictures for details, sold as is
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Shipping worldwide, combine shipping
DAMAGE AND INSURANCE.
We are sorry that inspite of our careful packing you received a damaged item in shipping. We have taken out insurance. Please sent us pictures of the damaged items. Keep in mind that you will lose the item(s), the mail will take it in or we will ask you to sent it back.
MY ITEM CAME DAMAGED IN THE MAIL
Items shipped by mail are insured by the mail. Damage should be reported to us and to your local post office where they will provide you with an indemnity form to file your claim. Claims will not be processed by Dutch mail insurance or by us without an indemnity form (verbal) issued by the receiving mail service. The form is internationally known as a CN24 form. I suggest you call the mail first to get an idea how the process works, so you do not make unnecessary trips to the post office. If they tell you we must file the claim we are aware of that, but if it is filled by us the insurance wants proof of the mail authorities in your country that the item was actually damaged in transit, and that is form CN24. Please save the carton, broken item(s), packing material and shipping statement for inspection by Mail agents. Should you have additional questions dont hesitate to email us.
The photos we need by damage:
- the packaging as a whole with visible address and barcode
- where possible, a detailed photo of damage to the packaging
- one of more photos of the damaged article in its totality
- one or more detailed shots of the damage
- one of more photos on which the inside of the packaging is clearly visible
- a detailed view of the adress with barcode
FOR DAMAGED ITEMS IN THE USA: You must initiate an inquiry before filing a claim. You may initiate an inquiry by calling the International Inquiry Center .
